The retention puzzle: What workers want and what drives them away

1,000+ hourly workers reveal what they value most, what frustrates them, and what they expect from their employers and staffing firms.

This report, based on a survey of more than 1,000 hourly workers across five major industries (events and venues, healthcare and hospitals, light industrial and manufacturing, home care, and long-term care), reveals what drives loyalty, what breaks trust, and what separates workers who stay from those most likely to leave. The findings surface a clear pattern across sectors: workers aren’t walking away from the job, they’re walking away from communication breakdowns, scheduling chaos, and operational friction. For leaders looking to improve retention, this report outlines where those breakdowns occur and how to fix them.

This report, based on a survey of more than 1,000 hourly workers across five major industries (events and venues, healthcare and hospitals, light industrial and manufacturing, home care, and long-term care), reveals what drives loyalty, what breaks trust, and what separates workers who stay from those most likely to leave. The findings surface a clear pattern across sectors: workers aren’t walking away from the job, they’re walking away from communication breakdowns, scheduling chaos, and operational friction. For leaders looking to improve retention, this report outlines where those breakdowns occur and how to fix them.

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In this report, you'll learn...

Retention risk signals

The operational breakdowns that most strongly predict turnover across industries

Workforce priorities

What workers need most and how these needs shift for those most at risk of leaving their employers or staffing firms

Operational fixes that work

Practical, data-backed improvements that raise engagement and reduce churn

Guide to Teambridge for medical staffing

Whether you staff travel nurses, per diem HCPs, or locum tenens, physicians, Teambridge shapes to your needs.

The AI playbook for staffing firms

Inside, you’ll find practical prompts, tools, and strategies to accelerate recruiting, fix scheduling fire drills, and reduce turnover.

AI-native event workforce platform

Deliver top-notch experiences with Teambridge ensuring full coverage, helping retain workers, and simplifying compliance.

Create a single source of truth

Add all the fields relevant to your business, so you can view and tap into your data.

Customize your layout & tools

Build pages & dashboards that have everything you need to do work faster.

Tailor access and control by role

Assign granular permissions, so every admin can do what they need to do—and no more.

Onboarding
Scheduling
Time Tracking
Communication

Hire the right person, for the right job, faster

Fine-tune every step of the onboarding process—from job listing to first shift—and then streamline it to move faster.

  • Post jobs and track applicants in a custom recruiting pipeline
  • Collect forms, assign hiring tasks, and verify credentials
  • Deploy and track the relevant trainings for new hires

Build perfect schedules in a fraction of the time

Streamline schedule creation and management with preset rules, configurable views, and automated alerts.

  • Set granular rules around what types of shift can be created
  • Configure schedule views to surface the relevant data
  • Use smart assignments and OT alerts to schedule efficiently

Get time back on your side with smarter T&A

Control every aspect of your staff’s time & attendance, from clock-in requirements to geofencing.

  • Customize which fields to collect from staff on your shifts
  • Automatically clock staff in and out using geofences
  • Track and use attendance points to tier staff

Communicate with staff when it matters most

Stay in touch with your staff through direct messages and event-based automations to keep everyone up to date.

  • Send broadcasts to groups using attributes, like department
  • Message admins, employees, and staff members 1:1
  • Automate notifications to staff based on actions they take

Before
The Other Guys
After

"With Teambridge, we can streamline how we staff and communicate across the arena. From scheduling and shift claiming to real-time updates during games, the platform helps us operate more efficiently and focus on what matters most, delivering an exceptional experience for each and every fan."

Rob Stevenson

COO, Florida Panthers

“Teambridge has changed the way we work. We’ve reduced the amount of time spent on administrative tasks by 60%. It’s not just software, it’s a game changer for us.”

Nathan Halpern

CEO, Revv Staffing

“Teambridge’s time tracking, reporting, and client invoicing has enabled us to save 3 or 4 people on headcount. We’re able to focus those people on generating revenue rather than just tracking revenue.”

Julie Tate

Owner, Express Healthcare Staffing of Oregon

On a game day or an event day, we staff almost a thousand employees, and we use Teambridge to manage, communicate, and engage with our staff in an efficient and effective manner, reducing live event operational friction and ultimately providing a great experience for our guests

John Ngo

Senior Manager of Guest Services, Levi's® Stadium

"Teambridge has truly transformed the way we manage our operations. It has streamlined our processes, saving us valuable time and reducing the potential for errors. It’s been a game-changer in making our day-to-day operations more seamless and effective."

Tyler Benson

VP of IT & Systems, Journey ABA

“Teambridge is like a LEGO® set you can make as simple or complex as you need. We have some clients who want hundreds of different fields, and others who just want start and end time. With Teambridge, we are actually able to say yes to all of their requests.”

Taylor Turner

Technology Strategy Partner, Procare HR

Ready to revolutionize your back office?

Get in touch to see how Teambridge can solve your business’s unique problems.