The retention puzzle: What today’s event & venues workers want and what drives them away
Events and venues workers share what they value, what frustrates them, and what they expect from the teams and systems that support their work.
Event staffing toolkit for venues
Behind every sold-out show or flawless game day are the ushers, concession staff, parking attendants, and security personnel that show up and deliver incredible fan experiences. But their own work experiences often tell a different story: late schedule changes, unclear communication, and pay that doesn’t match the pace of their lives or the rising cost of living. This report draws on survey data from event and venue workers across the U.S. to understand what they value, what frustrates them, and why many consider leaving their jobs. Their answers reveal a workforce that values the work they do but is tired of the systems that make it harder than it should be.
Event staffing toolkit for venues
Behind every sold-out show or flawless game day are the ushers, concession staff, parking attendants, and security personnel that show up and deliver incredible fan experiences. But their own work experiences often tell a different story: late schedule changes, unclear communication, and pay that doesn’t match the pace of their lives or the rising cost of living. This report draws on survey data from event and venue workers across the U.S. to understand what they value, what frustrates them, and why many consider leaving their jobs. Their answers reveal a workforce that values the work they do but is tired of the systems that make it harder than it should be.
Download the retention puzzle report for events staffing
Download the retention puzzle report for events staffing
In this report, you'll learn:
Retention risk signals
The operational breakdowns that most strongly predict turnover
Workforce priorities
What workers want and how expectations shift for those at risk of leaving
Operational fixes that work
Practical, data-backed improvements that reduce churn
Discover more resources for events staffing leaders
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Create a single source of truth
Add all the fields relevant to your business, so you can view and tap into your data.
Customize your layout & tools
Build pages & dashboards that have everything you need to do work faster.
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Tailor access and control by role
Assign granular permissions, so every admin can do what they need to do—and no more.
Hire the right person, for the right job, faster
Fine-tune every step of the onboarding process—from job listing to first shift—and then streamline it to move faster.
- Post jobs and track applicants in a custom recruiting pipeline
- Collect forms, assign hiring tasks, and verify credentials
- Deploy and track the relevant trainings for new hires
Build perfect schedules in a fraction of the time
Streamline schedule creation and management with preset rules, configurable views, and automated alerts.
- Set granular rules around what types of shift can be created
- Configure schedule views to surface the relevant data
- Use smart assignments and OT alerts to schedule efficiently
Get time back on your side with smarter T&A
Control every aspect of your staff’s time & attendance, from clock-in requirements to geofencing.
- Customize which fields to collect from staff on your shifts
- Automatically clock staff in and out using geofences
- Track and use attendance points to tier staff
Communicate with staff when it matters most
Stay in touch with your staff through direct messages and event-based automations to keep everyone up to date.
- Send broadcasts to groups using attributes, like department
- Message admins, employees, and staff members 1:1
- Automate notifications to staff based on actions they take
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Ready to revolutionize your back office?
Get in touch to see how Teambridge can solve your business’s unique problems.
