The Challenge
Game day at Levi's® Stadium is no small feat. With nearly a thousand staff members working any given event across guest services, security, parking, and concessions, the operations team is responsible for making the stadium experience seamless for fans.
And John Ngo, Senior Manager of Guest Services for the San Francisco 49ers, leads the charge. “We operate a small city on a major event day, which includes football games, soccer matches, and concerts.”
Behind the scenes, creating schedules for this massive workforce was a manual, spreadsheet-heavy process that consumed hours of managers’ time. Once schedules were finalized, John and the team relied on Outlook to email them out to staff. Not only did they lack a centralized and reliable way to engage their frontline workers, but Outlook’s daily send limits left the team unable to respond to staff who had questions. The systems were literally past their breaking point: “it was a friction point we wanted to eliminate.
John knows that guest experience comes first, but scheduling and staff communication challenges made it difficult to deliver a flawless event-day atmosphere every time. “What motivates me to come to work every day is the ability to look into the faces and communicate with our staff and our guests and hear the stories and the memories that we’ve been able to help create.”
The Solution
The team at Levi's® Stadium turned to Teambridge to simplify operations and create one unified platform for staff communication and engagement across every live event. “Teambridge helps us simplify our operations,” Ngo said.
Instead of juggling fragmented tools and inbox overload, Teambridge became the single source of truth for the operations team and their staff, streamlining recruiting, onboarding, scheduling, time tracking, and day-of communication. With everything in one place for the 2025-2026 season, John and his team can focus on delivering the seamless experiences they pride themselves on.
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The Impact
With Teambridge, Levi's® Stadium staff gained new ways to stay connected and aligned. Scheduling that once took hours in spreadsheets is now painless for the operations team and gives every employee a clear view of when and where they’re needed. And when questions come up, staff have an easy, reliable way to reach managers.
“With Teambridge, we’re able to communicate and engage with our staff more effectively.”
The result is a new level of efficiency for guest services, giving staff and managers the confidence that everyone is on the same page. “Teambridge is supporting our staff and allowing them to really create those memorable experiences for our guests.” These centralized communications and streamlined staff experience keeps top workers coming back game after game.
“It allows us to improve our retention, increase our staffing rates, as well as provide an amazing experience for our guests as they come through our doors. If you have happier staff, you have happier guests.”
Looking ahead
For the 49ers, Teambridge isn’t just about solving yesterday’s problems, it’s the foundation for what comes next.
And as operations continue to evolve, John sees Teambridge as a partner in ongoing innovation: “AI is the next wave of innovation with Teambridge.”
