The Challenge
Procare is a professional employer organization (PEO) that handles every HR function—payroll, benefits, workers' compensation, compliance, and more—for clients. The company specializes in HR services for senior care facilities, offloading admin work so they can focus on delivering best-in-class care for patients and residents. "My grandfather was my first best friend," said Matt Strange, Procare's COO. "Being able to serve that population at a really important time of their lives brings me joy, meaning, and purpose."
But for years, Procare and their clients hit staffing roadblocks. It’s key to have "the right providers in the right place at the right time," but they battled shortages and daily coverage fluctuations. Scheduling gaps, attendance issues, and last‑minute call‑outs made it hard to manage costs and meant clients often had to scramble to place providers.
Traditional workforce tools didn’t fit the nuances of senior living. Off‑the‑shelf systems weren’t designed for the sector’s staffing rhythms or compliance needs, making it difficult to translate day‑to‑day signals like clock-in punctuality and attendance into decisions leaders could act on in time. "There wasn't anything out there that met our needs," Matt said.
Meanwhile, data lived in too many places. Without a unified view, teams spent valuable time manually stitching together time & attendance, payroll, HR, and scheduling data.
The status quo wasn't cutting it, and the aging Baby Boomer population means demand for care will only get higher. Procare needed a better solution. "To prevent turnover and burnout, we need a solution that will directly improve the care our clients provide and allow their business to grow alongside demand," Matt said.
The Solution
Procare partnered with Teambridge to empower clients to scale faster, staff smarter, and deliver better senior living care for patients. The composable platform allows Procare to track every day behaviors like punctual clock-in and clock-out times to make sure their clients are adequately staffed. Teambridge also ensures Procare's clients can rely on a dependable roster of qualified providers who can fill in for last-minute shift requests when needed, at the rates they want and clients can afford.
Teambridge also allowed Procare to consolidate data across time and attendance, scheduling, and payroll so that clients can rely on accurate metrics from a single source of truth. "If Teambridge didn't exist, we'd have seven or eight different systems, many of them manual, and we'd be trying to drive results with inconsistent, inaccurate data," Matt said.
“Teambridge’s new capabilities are a game changer for us at Procare. So much of what we do relies on manual calculations and hours of human-centered work. Being able to leverage real-time data and identify trends will really be impactful and meaningful for the work we do for our clients.”
The Impact
Teambridge allows the leading PEO and their clients to save time and money while scaling staffing nationwide, delivering vital senior care wherever and whenever it's most needed.
- Millions saved. "Teambridge has allowed us to gather information and create analytics that have driven millions of dollars in labor savings for our clients."
- Reduced overtime and agency reliance. Procare reduced overtime creep and limited agency utilization across its client base.
- Faster, more reliable coverage. Better fill rates ensure scheduled staff show up and stay for the appropriate duration.
Looking Ahead
Moving forward, Procare is thrilled to deepen their partnership by leveraging Teambridge AI to drive even more impact for clients.
"So much of what we're doing is manual today. It's relying on humans to find information and make recommendations. Having something working behind the scenes is really exciting," Matt said. For instance, he can now use always-on AI assistants to track revenue, instantly surface attendance and overtime trends, and even help clients find qualified practitioners to fill a last-minute staffing gap.
"Teambridge and Procare are on a joint mission to grow together. Our North Star is making sure we're doing the right thing for our clients."
