All updates
2.0.9
Specialist escalation and outbound integrations
Specialists can flag conversations that need a person, while outbound integrations become easier to build through Automation actions.
AI / SpecialistsIntegration
Specialist escalation
Let a Specialist flag a conversation when it cannot assist so an admin can review the thread and step in.
Outbound API actions
Build supported outbound data integrations with reusable API actions in Automations.


