Standard column type
Phone
A Phone column stores a validated phone number. Beyond contact info, phone columns are what Engage outreach runs on; SMS, MMS, and voice all need a clean number on the record.
Illustrative example
Validated phone numbers used for SMS, MMS, and voice outreach.
- 01
Table
Users
- 02
Field
Mobile phone
- 03
Purpose
Where shift broadcasts and reminders land.
A suggested way to organize your information. This diagram is not a product screen.
When to use this type
- 1Worker and contact phone numbers.
- 2Numbers used by broadcasts and shift fill outreach.
- 3Escalation numbers on locations and clients.
Column ideas for your team
Users
Mobile phone
Where shift broadcasts and reminders land.
Locations
Site phone
The on site escalation number.
Good to know
- 1Validation at entry beats cleaning bad numbers after a failed broadcast.
- 2Keep one primary number column; extra numbers belong in clearly named columns.