Documentation start

For workers

Using Teambridge on your phone

This quickstart covers what a frontline worker actually does in the Teambridge app: find and claim shifts, clock in and out, complete tasks, and submit time off, reimbursements, and callbacks. Each task links to a short video that shows the exact screens.

Before you start

Your administrator sets up your account and decides what you can see. If an action is missing, it is almost always a permission or policy choice, not an error.

1

First time only

Get into the app

Your administrator adds you to Teambridge and sends an invite. When you sign in, you only see the shifts, actions, and information meant for you.

  1. 1Install the Teambridge mobile app, or open the invite link your admin sent.
  2. 2Sign in with the phone number or email your admin used to add you.
  3. 3Confirm your profile details so scheduling and pay reach the right place.

Good to know

If you don't see a shift or action you expected, it's usually your access group or a policy rule, not a bug. Ask your admin.

No video needed — follow the steps above.
2

Picking up work

Find and claim a shift

Shifts you're eligible for appear in the app. Eligibility comes from your role, location, credentials, and performance tier, so you only see work you can actually take.

  1. 1Open the list of available shifts.
  2. 2Check the role, location, date, and time before you commit.
  3. 3Claim or request the shift. Some are yours immediately; others need admin approval.
  4. 4Wait for confirmation, then it moves into your upcoming shifts.

Good to know

If a shift you want isn't showing, you may be missing a credential or be near your hours limit. The app blocks ineligible claims on purpose.

See the open-shift flow
3

Every shift

Clock in and clock out

Clocking in and out from the app creates the time record your hours and pay are built from. Some sites require you to be on location to clock in.

  1. 1Open your active shift when you arrive.
  2. 2Clock in. If the site uses location checks, do this on site.
  3. 3Work the shift and complete any assigned tasks.
  4. 4Clock out when you finish so your time record is complete.

Good to know

A missed clock-out leaves your timesheet incomplete and can delay pay. Close out every shift.

No video needed — follow the steps above.
4

When tasks are assigned

Complete tasks during your shift

Some shifts include service or care tasks. Completing them in the app turns your work into a record that admins, billing, and compliance can see.

  1. 1Open the active shift to see its task list.
  2. 2Complete each task and add notes or a photo where asked.
  3. 3Submit so the completed work is saved against the shift.

Good to know

Required tasks left incomplete can show up as exceptions for your manager. Finish them before clocking out.

Watch the task walkthrough
5

Planning ahead

Request time off

Submit time-off requests in the app instead of texting a manager. If you're in good standing, some requests are approved automatically; others go to a manager for review.

  1. 1Open the time-off request action.
  2. 2Enter your dates and a short reason.
  3. 3Submit, then watch for an approval or follow-up notification.

Good to know

Request early. Auto-approval depends on your status and the request being low-risk.

Watch the time-off walkthrough
6

Out-of-pocket costs

Submit a reimbursement

Capture the amount, a description, and a receipt photo so your request becomes a structured record an admin can review and approve.

  1. 1Open the reimbursement action, ideally from the related shift.
  2. 2Enter the amount and a clear description.
  3. 3Attach a photo of the receipt.
  4. 4Submit and track its status from submitted to approved.

Good to know

Tie the request to the shift it belongs to so review and payout are faster.

Watch the reimbursement walkthrough
7

Extra service work

Log a callback

If you performed callback services, submit the count or amount from the shift so it flows into pay and billing as a reviewable record instead of a text message.

  1. 1Open the shift where the callback happened.
  2. 2Enter the callback count or amount.
  3. 3Submit it for admin review.

Good to know

Submit callbacks while the details are fresh, not at the end of the pay period.

Watch the callback walkthrough
8

Anytime

Find facility info and instructions

Site instructions, policies, and training content can live right in the app, scoped to the places and roles that apply to you.

  1. 1Open the information or content section for your shift or facility.
  2. 2Read the instructions before you arrive on site.
  3. 3Check back when a site's details change.

Good to know

If something on site isn't covered, tell your admin so the content can be updated for the next worker.

Watch the self-serve walkthrough
9

Anytime

Stay in touch

Your team can reach you through in-app chat, texts, and broadcasts for urgent coverage and reminders. Keep notifications on so you don't miss shift offers.

  1. 1Allow notifications when the app asks.
  2. 2Check chat and broadcasts for shift offers and updates.
  3. 3Respond to urgent outreach quickly to grab last-minute work.

Good to know

Fast responses to urgent broadcasts are often how last-minute shifts get filled.

See last-minute coverage

Why you might not see everything

Teambridge shows each worker only the shifts, fields, and actions that apply to them. Your role, location access, credentials, performance tier, and your team's policies decide what appears. If a shift, button, or page is missing, that is usually intentional — check with your admin before assuming something is broken.

Concept: Mobile appConcept: Access groupsAll video guides

For admins

Setting Teambridge up for your team?

The worker experience above is driven by how you configure access, policies, and mobile sections. Start with the implementation guide and concept deep dives.

Open the implementation guide